ACCOMMODATION TERMS AND CONDITIONS

 

Please read these terms and conditions carefully as they apply to all bookings made at Dar Jasmine. We reserve the right to change these terms and conditions at any time without prior notice.

In the event of early departure during the stay, the remaining nights of the stay will be charged.

 

GUARANTEE AND ADVANCE PAYMENT

A valid credit card is required to guarantee the reservation.

 

CANCELLATION POLICY

Flexible Rate

Free cancellation up to 7 days before arrival.

Please send us an email to info@darjasmine.com requesting cancellation of your stay within the above-mentioned time frame. We will confirm the cancellation of your stay by return e-mail.

The client will be required to pay the full amount of the booking if they cancel within 7 days of arrival.

The no-show fee is 100 percent of the total price of the stay, including taxes.

Non-refundable rate

Prepayment of the total stay, including taxes, is required and will be charged at the time of booking.

This reservation is non-refundable. Cancellations will incur a fee of 100% of the total cost of the stay.

 

COVID CANCELLATION POLICY

For bookings made for a stay from now until 28 February 2022, we are changing our cancellation policy to give you greater peace of mind when planning your stay with us. If there are any changes to government travel restrictions, you will be able to cancel at any time up to the date of your booking. We will provide you with a voucher equivalent to the full amount of your deposit which you can use on any future booking.

 

CHECK-IN / CHECK-OUT

Arrival After 15:00

Departure Before 12:00 (midday)

A late check-out subject to availability can be booked in advance at the nightly rate.

 

INSURANCE

It is strongly recommended that you and all members of your party take out adequate travel insurance to cover the cost of cancellation, interruption, medical and repatriation expenses, loss of luggage, personal effects, damage, personal injury and cash/valuables. We will not be liable for loss or damage to guests’ property left in their room and/or hotel at any time.

 

OUR PRICE GUARANTEE

The prices shown on our website change from time to time. Prices may increase or decrease and you will be able to determine the updated price for the rooms you have chosen before you confirm your booking. Please note that once you have agreed a price and made your booking, this is the price you will pay. If the price decreases, you will not be entitled to the accommodation at the new rate.

 

MINORS

We do not accept bookings from minors. You must be at least 18 years old and have legal capacity. Dar Jasmine does not accept minors (persons under 18 years of age), except when the hotel is booked in its entirety for a private stay.

 

SPECIAL REQUESTS

If you have any special requests that are not part of the standard accommodation services described on this website (e.g. specific dietary requirements), please let us know before making your booking. We will do our best to accommodate these requests but unfortunately we cannot guarantee this.

 

DISABLED ACCESS

Unfortunately, the medina of Chefchaouen, with its very narrow streets and old buildings, is not suitable for disabled access. Dar Jasmine does not have a lift, so access to the upper floors, including the roof terrace, is by stairs only.

 

NO SMOKING POLICY

Please note that smoking is not permitted in Dar Jasmine’s rooms and suites. Smoking is permitted in some outdoor areas.

 

IF WE CHANGE YOUR ACCOMMODATION

We make every effort to provide you with the services as confirmed. However, some changes may be made to the accommodation and services, for example in the event of maintenance to the property. In such cases, we reserve the right to replace your room with one of the same or higher standard. If it is not possible to confirm a suitable alternative, we reserve the right to cancel the booking. In this case, an email notification will be sent to you with the details. If you have paid a deposit, this will be refunded.

 

INDEMNITY

When you make a reservation, you accept responsibility for damage to property or the hotel that may be caused by you or a member of your party. We reserve the right to terminate your stay or that of a member of your party if, in the reasonable opinion of the manager, the guest’s behavior is likely to cause damage to the facility or to the welfare of other guests. In such circumstances, the full cancellation fee will apply and no refund will be issued.

In addition, we will not be obligated to compensate you for any costs or expenses you may incur as a result of your early termination. You will also be required to reimburse us for any damage caused.

 

ADMISSION TO THE HOTEL

We reserve the right of entry at any time and the right to refuse access to hotel rooms or any other areas of the hotel. The protection of guests, visitors, the hotel and its property and the reputation of the hotel are of paramount importance.

 

You are responsible at all times for the proper conduct of your guests and visitors while in the hotel, including, without limitation, their behavior in the hotel and the absence of noise or disturbance. You and your guests or visitors must cooperate and comply with all reasonable requirements of the hotel management. Persons suspected of soliciting or annoying any person, whether a guest or visitor, will be denied access to the hotel.

 

PROHIBITED USES OF HOTEL SERVICES

You agree that you and your guests or visitors will not use the Hotel or its services for any purpose that is unlawful or in violation of Moroccan law or any other legislation relating to the use of the Hotel’s services. The following are some non-limiting examples of prohibited uses:

Committing a criminal offense, including possession and use of drugs and possession of firearms and shotguns.

Discriminatory behavior by you or your guests toward any person or persons on the hotel premises, whether they are guests/visitors or staff members. Verbal, sexual or racial discrimination or discrimination based on disability, age or sexual orientation.

Any form of verbal or non-verbal behavior that could be considered violent, intimidating or harassing.

Any behavior by guests/visitors that is considered to invade the privacy of another person or persons, including other guests/visitors and hotel staff.

Bringing courtesans or persons employed for sexual gratification to the hotel.

Impersonating an employee, agent or other representative of the hotel.

Committing any action that may be detrimental to the morals or reputation of the hotel and/or damage its name.

Conducting any business on the Hotel’s premises without written authorization from the Hotel.

Soliciting goods and services from guests/visitors and hotel staff without their express consent.

Installing recording or surveillance equipment anywhere on the hotel premises.

Filming and/or photographing for public use on the premises without our prior written consent; commercial photography or filming without our prior written consent; using our intellectual property, including our trademark or company name, without our prior written approval.

 

EVENTS BEYOND OUR CONTROL (“FORCE MAJEURE”)

These include, but are not limited to, war, threat of war, riot, civil disturbance or disobedience, government action, terrorist activity, natural or industrial disaster, fire, adverse weather conditions, floods, airport closures, third party disputes, technical or maintenance problems, or unanticipated airline operational decisions such as changes in schedules or failures of computer infrastructure or Internet connections. Unless otherwise expressly stated in these booking conditions, we shall not be liable and shall not be able to compensate you where the performance of our contractual obligations is prevented or affected by the occurrence of such events beyond our control.